Custom banners and any custom printed product (henceforth known as “signage”) cannot be returned if not deemed to be the fault of StepandRepeatDepot. The Buyer is responsible for ensuring all signage is met to their specifications. If there is a problem with your signage, please send an email to [email protected]
If there are issues with your order, the discrepancy must be reported within 24 hours of receipt of your order. If the discrepancy is not reported within the allotted timeframe, StepandRepeatDepot will not be liable. If the mistake in the order was deemed to be the fault of StepandRepeatDepot, the signage will be reprinted and shipped at our expense.
StepandRepeatDepot does not guarantee or warrant that its products will work for any intended purpose or in any set of conditions. You agree that the determination of whether a products failure or breakage is due to a manufacturing defect is within the sole discretion of StepandRepeatDepot. You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by StepandRepeatDepot as to the cause of the failure or breakage.
Issues that are not covered:
Image quality greatly depends on the type of file that is sent. If the file is a raster (pixel based) image, increasing the DPI would not improve the quality. The only thing that it will do is decrease the quality. When you increase the resolution, your image editing software does calculations and fills in the space based on those calculations. Since the calculations are not 100%, the quality of the artwork decreases.
There are three options to remedy this issue:
a) find new artwork (scalable vector format if possible) or
b) remake the current artwork (in a higher resolution original format)
c) print as is.
A close up proof of your artwork will be sent, if it is deemed low-resolution. Please note that the artwork can still be print as is, but has to be approved by the Buyer. If the order is time sensitive, please notify your assigned representative to print as is. StepandRepeatDepot will not be held liable for any delays or expedited shipping costs if we are not notified to print as is.
Typographical / Spelling / Grammar Errors:
StepandRepeatDepot is not liable for any typographical, spelling, grammar errors, etc. Please ensure all wording is proofed and corrected if necessary. All proofs are final.
Color is a perception that is different for everyone, StepandRepeatDepot cannot guarantee an exact color match. Additionally, because of differences in the ink batch, print media, and color profile settings on our printers, your logo may not be the exact color as what appears on your computer screen. Click here for more info on choosing the correct colors for your banners, stickers, etc.
Banner Stands and all non-customizable products
Banner stands are individually checked for factory defects, damage, and/or missing parts. We strive to check and maintain a high quality of all banner stands before they are received. If your stand does not come with all of the necessary components, please notify us via email within 72-hours of receiving the package. We will mail out any required components.
If the banner stand needs to be returned, the banner stand must be returned in its original packaging within 14 days however the Buyer must notify us of an issue within 72 hour of package receipt. The buyer is responsible for all return shipping fees. The original shipping cost involved in shipping is non-refundable.
Regarding Digital Proofs
The Buyer will receive a proof through the email provided at checkout. The artwork will be checked for pixelation and the Buyer will be notified if there are any issues with the artwork. All proofs are final.
Cancellation of Print Orders
If an order needs to be cancelled, please send an email at [email protected] at the earliest possible time. A written request is required for cancellations and cancellation request cannot be made over the phone.
If the banner or sticker has already been processed and printed, a 50% ink and substrate fee will be applied to the total refund. This is done since the Buyer’s signage is not able to be sold to another party.
Regarding Pick-up Orders
If the Buyer has requested a pick-up from our location, it is the buyer’s responsibility to retrieve the ordered items in a reasonable amount of time. The StepandRepeatDepot warehouse is not a storage facility for signage. Signage that is not picked up within 14 days will be discarded. If the Buyer is unable to retrieve the items within the allotted timeframe, please notify us so accommodations can be made.